International Student Conditions

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International Student Conditions

Once enrolled International students have the same rights/ responsibilities/ privileges as domestic students.

The enrolment and processing of applications of International Students are governed by the Education (Pastoral Care of International Students) Code of Practice 2016 (The Code).

The Code sets out what standards of care education providers must provide to international students living and studying in New Zealand. The Code of Practice is administered by the New Zealand Qualifications Authority (NZQA).

A complete copy of The Code is available in the Principal’s office (International Student Coordinator if/ when we employ one). It can also be accessed through the Tertiary and International Learners Code of Practice.

A summary of The Code is provided to all new staff

All staff involved with international students should be familiar with Outcomes 5, 6, 7, 9 and 10 of the Code:

Outcome 5: Orientation

  1. Orientation of a student is ongoing after the initial Orientation programme the student undergoes with the Principal and class teacher. All staff have a responsibility to ensure international students get information in an ongoing manner. This could include but is not limited to keeping safe information, sun safety information, how to access support services within the school.

Outcome 6: Safety and well-being

  1. It is pertinent to remember that international students are often living in a new country without the support of family. Be aware of signs of distress and inform the students of support available to them within the school if necessary. This could include but is not limited to counselling services, peer support.
  2. Ensure that school reports and other official documentation use the student’s name as shown in their passport.
  3. Students learning needs and backgrounds are recognised and considered when programmes of work are being planned.

Outcome 7: Student support, advice and services

  1. Cross-cultural training will be provided at staff meetings and in information sheet format. This is to develop the competency of staff in understanding communication and behaviour patterns in other cultures.
  2. Teachers will assist international students to ensure they have access to information on pathways for future learning.

Outcomes 9 and 10: Grievance procedures

  1. The internal school complaints procedure for international students is given to all international students and their parents. It is also displayed in the Principal’s Office (International Student Coordinators office –  if/ when one is employed)
  2. Staff should know that if a student’s complaint is not resolved successfully within the school, the complaint may refer the complaint to NZQA for further investigation if warranted. If the complaint is regarding contractual or financial matters students are able to contact the Disputes Resolution Scheme (DRS). This too is explained in the Complaints Procedure.

Admission and administrative staff involved with international students should also be familiar with Outcomes 3 and 4 of the Code.

Outcome 3: Offers, enrolment and contracts

  1. The school has good systems and procedures in place for the enrolment of international students. Enrolment Procedures

Outcome 4: Immigration matters

  1. Checking and loading onto ENROL student visa information.
  2. As part of Immigration NZ visa conditions, students should meet attendance requirements. Students will require a copy of their record of attendance to apply for a returning student visa.

The Principal / International Student Coordinator has the responsibility to understand and implement Outcomes 1 -10 of the Code.

A commitment to observing The Code obligations will be included in staff job descriptions.


Education (Pastoral Care for International Students) Code of practice 2016 is available on the New Zealand legislation website

NZQA for further information about the Code including a summary in English and other languages can be found here.

International Education Association – ISANA

The Office of Ethnic Affairs – Ethnic Affairs

Human Rights Commission – NZ Human Rights

Disputes Resolution Scheme – iStudent Complaints

SIEBA peak body for schools supporting international students in the education sector – SIEBA